Refund policy

Returns & Refunds Policy

We hope you love your order from Caulkett’s Garden. However, if you change your mind, you can notify us that you wish to cancel your order within 14 days of receiving your goods.

Once you have notified us, you then have 14 days to return the goods.

Items should be returned unused and in their original condition. You are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or you have received the wrong item, please contact us as soon as possible.

Where appropriate, we will arrange a replacement or refund. We may ask you to provide photographs of the item and its packaging to help us resolve the issue.

Personalised or made-to-order items

We cannot normally accept returns for goods that have been personalised or made specifically to your requirements, unless they are faulty, damaged or not as described.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where you exercise your statutory right to cancel an eligible order, any standard outbound delivery charge will be refunded as required by applicable UK consumer law. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the standard delivery cost.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

To request a return, report a problem with an order or ask a question about a refund, please contact Caulkett’s Garden using the contact details provided on our website.